Refund policy
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Return and Refund Policy for Simon Winkley Marine (SWM)
At SWM, we want you to be completely satisfied with your purchase. If for any reason you are not, we will do our best to help. Please double-check sizes and specifications of all items before purchasing.
Returns
- Eligibility for Returns: Returns on products are accepted within 30 days of purchase. Items must be unused, in their original packaging and in the same condition as when they were received.
- Exclusions: The following items are non-returnable:
- Gift cards/vouchers
- Clearance items
- Items that have been used, worn, altered or damaged after delivery
- Larger items such as windsurfing/wingfoiling boards, masts, sails
- Any item where a seal has been broken
- Custom-made, special-order or personalised items
- Certain personal items (such as watersports shoes, sunglasses) - for hygiene reasons
- Return Process: To request a return, please contact us at info@simonwinkley.com with the order number and the reason.
Refunds
- Refund Process: Once a returned item is received and found to be still in new condition, a refund will be processed. Refunds will be issued to the original payment method used at the time of purchase.
- Timeframe: Please allow up to 10 business days for refunds to be processed after the returned product has been received.
- Partial Refunds: In certain cases (such as missing parts or damage), a partial refund may be offered.
Exchanges
- To exchange an item for a different size, colour or model, please follow the return process (above) and let us know which replacement item you need. Carriage costs and expenses for exchanges are the responsibility of the customer.
Damaged or Defective Items
- If an item is found to be damaged or defective on receipt, please contact us immediately at info@simonwinkley.com with the order number and a photo of the damaged item. We will resolve the issue in the appropriate way.
Shipping Costs
- Carriage costs for returns are the responsibility of the customer. Original carriage fees are non-refundable.
Contact Us
If you have any questions about products, returns or refunds, please contact us at info@simonwinkley.com or call (+44)7700 104777.